The Original   Electronic Lab Notebook TM
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This page was last updated on: June 13, 2016
Customer Support
Current Shipping Version: 6.0.1
Hardware and Software Requirements:
Support Contact Information:
LABTrack Support Contracts provide help desk support, bug fixes and major version upgrade.  Click on this link for a summary of what support contracts provide.

Support Contract Summary Document

For Remote Assistance click on this link and then provide the meeting # to your LABTrack Support Person:
Start Remote Session

To request a quote or invoice for starting or renewing a support contract click Request Support Contract Quote/Invoice


Support By Email:  support@labtrack.com

Support By Telephone:  Call (949) 203-0470 x 2  (U.S.A.)

Standard Hours of Support:   8:30 am - 5:00 pm Pacific Time Zone*  Extended coverage is available.

*(Customers who have purchased Extended Hour Coverage - Please refer to your LABTrack, LLC Support and Maintenance Agreement for coverage terms)
LABTrack Training Classes
LABTrack customers can register for on-line training classes.  Lasting 1 to 1 1/2 hours these classes cover the basics of using the LABTrack ELN software.  Applicable to all Editions 4.0 and later. Requires a broad band internet connection and a long distance phone call.  Limited to 15 attendees.
Send an email with the requested date to support@labtrack.com to register.

ELN User Introduction Training (duration 1 1/2 hrs):
TBD

ELN Administrator Training (duration 1 hour):
TBD

ELN Template Definition Training (duration 1 1/2 hrs):
TBD

Need Help?  Click Here for Immediate Answers
9 am - 5 pm PST M-F
LABTrack Pro - Personal, Team and Enterprise Editions
LABTrack_Requirements_v8.pdf
Select Training Class
Date
Request v6 Upgrade Package
Customers with a current support contract can upgrade at no additional cost.  Click the link below to request the upgrade package
Upgrade to Version 6
Customers not covered by a support contract have the option to purchase the version 6 upgrade.  Support contracts and installation are sold separately.
LABTrack Team/Enterprise Upgrade Package  $ 1,500

LABTrack Personal (5 User) Upgrade Package $ 500

LABTrack Personal Lite (1 User) Upgrade Package $ 300

Remote Installation $ 500

Vers 5 User Training (Up to 15 attendees) $ 500
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